About this privacy policy

These terms apply to forjamuscular.pro, your orders and your direct communications. External linked sites are excluded and are governed by their own policies.

Data controller and contact details

The responsible entity is Forjamuscular S.A.S., Circular 4 # 71-35, 050031, Medellín, Colombia. For privacy inquiries, contact [email protected] or call +57 351 111 7424.

Data we collect

We only retain data necessary for each stated purpose.

3.1 Information you provide directly

Name, postal address, email and phone number for each purchase. Content of inquiries or feedback submitted. These are kept throughout order processing and the statutory accounting period. Messages are stored for up to 3 years after the last contact.

3.2 Payment and transaction data

Order history, products, costs, payment method and delivery status. This website does not request credit cards or banking credentials. Information is retained for the statutory accounting period.

3.3 Automatically collected information

IP address, browser, device, pages viewed, referral source and access time. This data is collected by the server and the cookies detailed in our policy. It remains on the server for 30 days and up to 14 months in aggregated metrics.

3.4 Marketing and advertising data

The referring link or ad source, used solely to attribute the purchase to its origin. Retained for up to 90 days.

3.5 Data provided by third-party partners

Payment confirmation issued by the banking institution and package tracking provided by the courier service.

3.6 Children

This store is not directed at minors under 18 years of age. We do not intentionally collect their data. Legal guardians may contact [email protected] to request its deletion.

Required personal details

Name, address, email and phone number are strictly required to ship your bottles and provide order updates. Without these fields, the purchase cannot be completed. All other data is voluntary.

How we use your personal data

• To prepare, ship and invoice each purchase, as well as handle any returns and refunds.
• To answer your inquiries and provide shipping updates by email or SMS.
• To safeguard store security, prevent abuse and analyze site performance.
• To send updates only if requested. Every communication includes an unsubscribe link.
• To comply with statutory obligations, such as maintaining required accounting records.

Sharing of personal information

We do not trade personal data. We only work with the service providers listed below, subject to binding contracts based on our guidelines.

6.1 Payment processing

The payment processing provider accesses the necessary data to record and verify the bank transfer.

6.2 Shipping and fulfilment partners

The shipping carrier receives your name, address, and phone number to deliver your supplements and coordinate the delivery.

6.3 Service providers

Server, email delivery, and customer support services manage data on our behalf.

6.4 Advertising and analytics partners

Analytics and advertising cookies operate only with your consent and transmit browsing data to their owners, as stated in their privacy policies.

6.5 Legal and regulatory disclosures

We provide records in response to legal requirements or to protect our rights in commercial disputes.

6.6 Business transfers

In the event of a company sale or merger, customer records are transferred to the new entity under the same protection.

International data transfers

Certain providers process data outside Colombia. In such cases, we apply adequacy decisions or standard contractual clauses to maintain protections.

Your rights and choices

Under the framework of Ley 1581 de 2012, you have derechos del titular (habeas data).

8.1 Access, rectification, erasure, and portability

You can review your stored information, correct it, request its deletion, request a standard copy, or restrict its processing. You can also revoke previous consent without affecting what was already processed.

8.2 Marketing choices

Our newsletters include an unsubscribe link. Analytics or advertising cookies can be turned off at any time via the relevant settings panel.

8.3 Exercising your rights

Send a message to [email protected]. We may request proof of identity before responding within 30 days. You have the right to lodge a complaint with the supervisory authority in Colombia.

Data security

The platform operates with HTTPS encryption. Purchase information is stored on restricted servers, visible only to authorized personnel and contractors. Card numbers are neither requested nor stored here.

Data retention

Tax and order data are kept for the period required by accounting regulations. Support inquiries are kept for up to 3 years after the last contact. Technical logs last 30 days and aggregated statistics up to 14 months. Marketing permissions remain valid until revoked.

Third-party websites and services

Links to social networks or external services lead to third-party platforms. Each operates under its own privacy standards, outside our control.

Changes to this policy

We update this text if our processes or laws change. The current version remains published here, showing its latest update date at the top.